Terms and Conditions for Sympsopic Premium Foods
Effective Date: December 26, 2024
Welcome to Sympsopic Premium Foods! By accessing or using our website (sympsopic.com) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website and the purchase of products from Sympsopic Premium Foods. Please read them carefully before making a purchase or using our services.
If you do not agree to these Terms and Conditions, you should not use this website or make a purchase from us.
1. General Terms
1.1 Acceptance of Terms By using this website, you confirm that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you should stop using the site immediately.
1.2 Modifications to Terms We reserve the right to modify or update these Terms and Conditions at any time without notice. Any updates will be posted on this page, and the new version will take effect as soon as it is published. Please check this page periodically for changes.
2. Products and Services
2.1 Product Availability All products listed on our website are subject to availability. While we aim to maintain up-to-date inventory, certain products may be out of stock or discontinued without notice. We will inform you if any of the items in your order are unavailable.
2.2 Product Descriptions We make every effort to provide accurate product descriptions and images on our website. However, we cannot guarantee that all descriptions, images, or pricing information is accurate, complete, or error-free. In the event of an error, we reserve the right to correct the mistake, cancel the order, and issue a refund if necessary.
2.3 Pricing All prices are listed in US Dollars (USD). Prices may change at any time without prior notice. Taxes, shipping fees, and additional charges may apply depending on the location of the customer and the shipping method chosen.
3. Account Registration and Security
3.1 Account Creation To make a purchase on our website, you may need to create an account. When creating an account, you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account details, including your password.
3.2 Account Security You are responsible for all activities that occur under your account. If you suspect any unauthorized access to your account, you must notify us immediately. We are not liable for any loss or damage resulting from unauthorized use of your account.
4. Orders and Payment
4.1 Order Placement By placing an order on our website, you are making an offer to purchase the products in your order. We reserve the right to accept or decline your order at any time before shipment. If we decline your order, we will notify you and refund any payment made.
4.2 Payment Methods We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Sympsopic gift cards. Payment is required at the time of purchase. By placing an order, you authorize us to charge the payment method you provide for the total amount due.
4.3 Order Confirmation Once your order is placed, you will receive an order confirmation email. This email is an acknowledgment that we have received your order but does not confirm that the order has been accepted. An email confirming the shipment will follow once your order is processed and dispatched.
5. Shipping and Delivery
5.1 Shipping Method We offer a variety of shipping methods, including standard and expedited shipping, to ensure your products arrive as quickly as possible. Shipping charges are calculated based on the destination and the weight of the order. Delivery times vary depending on the shipping method selected.
5.2 Shipping Fees Shipping costs are calculated at checkout based on the shipping address, weight, and dimensions of your order. Customers are responsible for paying all shipping fees.
5.3 Delivery Delays While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier, weather conditions, or other external factors. In case of significant delays, we will notify you promptly.
5.4 International Shipping Currently, we only offer shipping within the United States. We hope to expand international shipping options in the future.
6. Returns, Refunds, and Cancellations
6.1 Return Policy For details on returns and exchanges, please refer to our Refund and Returns Policy. If you are not satisfied with your order, you may return eligible items in accordance with our policy.
6.2 Refunds Refunds are processed in accordance with our Refund and Returns Policy. If your return is accepted, we will issue a refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.
6.3 Order Cancellations You may cancel your order before it has been shipped. If the order has already been processed or shipped, cancellations are not possible. In such cases, you may return the items following our return process.
7. Privacy and Security
7.1 Privacy Policy We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
7.2 Data Security We use secure payment processing systems and SSL encryption to protect your personal and financial information during transactions. However, you are responsible for maintaining the confidentiality of your login credentials and ensuring your account remains secure.
8. Limitation of Liability
8.1 Disclaimer of Warranties Sympsopic Premium Foods does not make any warranties or representations regarding the quality, reliability, or availability of our products, except as expressly stated in our product descriptions. We do not guarantee that our website will be error-free or uninterrupted.
8.2 Limitation of Liability In no event shall Sympsopic Premium Foods be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website, products, or services, even if we have been advised of the possibility of such damages.
9. Intellectual Property
9.1 Copyright and Trademarks All content on our website, including product images, text, logos, and designs, is protected by copyright and trademark laws. You may not use, copy, or distribute any content from our website without prior written permission from Sympsopic Premium Foods.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be resolved in the courts located in the state of Maryland, USA.
11. Contact Us
If you have any questions about these Terms and Conditions or need assistance, please contact us at:
- Email: info@sympsopic.com
- Phone: (410) 398-7936
- Address: 12 Parkway, Elkton, Maryland
- Website: sympsopic.com
12. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any updates will be posted on this page with a revised effective date. By continuing to use our website after any changes, you agree to be bound by the updated terms.