Sales Policy for Sympsopic Gourmet Foods

Effective Date: January 4, 2025

At Sympsopic, we are committed to providing our customers with high-quality gourmet foods and excellent service. This Sales Policy outlines the terms and conditions that apply to the purchase of products through our website. By making a purchase with us, you agree to abide by these terms.

1. Product Availability

  • Product Listings: We make every effort to ensure that all products listed on our website are available for purchase. However, due to varying stock levels and demand, some items may be out of stock or discontinued. If this occurs after you’ve placed an order, we will notify you as soon as possible and offer an alternative product or a refund for the unavailable item.

  • Product Descriptions and Pricing: We strive to provide accurate descriptions, images, and prices for our products. However, we reserve the right to correct any typographical errors, inaccuracies, or omissions. In the event of a pricing error, we will notify you and give you the option to accept the corrected price or cancel your order.

2. Order Confirmation

  • Order Process: When you place an order, you will receive an order confirmation email. This confirms that we have received your order but does not signify that the order has been accepted or processed.

  • Order Acceptance: Your order will be considered accepted once we have processed and shipped it. If any issues arise during processing (e.g., payment errors, stock issues), we will notify you promptly.

3. Pricing and Payment

  • Pricing: All prices on the website are listed in U.S. Dollars (USD) and are subject to change without notice. Sales tax will be applied based on the shipping address and in accordance with local tax regulations.

  • Payment Methods: We accept major credit and debit cards, as well as other online payment methods available at checkout. Payments are processed securely through our third-party payment processor.

  • Payment Authorization: When you place an order, the payment method will be authorized for the total amount, including applicable taxes and shipping charges. The amount will only be captured once the order is processed and shipped.

4. Discounts and Promotions

  • Discount Codes: We may offer promotional discounts or coupon codes from time to time. These codes must be applied at checkout and cannot be combined with other promotions unless specified.

  • Expiration: Promotions and discount codes may have expiration dates, and it is your responsibility to apply them before the expiration date. Once a promotion expires, it can no longer be used.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard, expedited, and overnight shipping. Shipping costs are calculated based on the method selected and the delivery address.

  • Delivery Times: Delivery times vary depending on the shipping method and destination. We make every effort to fulfill orders promptly, but shipping delays may occur due to factors outside of our control (e.g., weather, carrier delays).

  • Shipping Restrictions: We currently only ship within the United States. We do not offer international shipping at this time.

6. Order Cancellations

  • Before Shipment: If you need to cancel an order before it has been processed or shipped, please contact us immediately. If the cancellation is successful, we will issue a full refund to your original payment method.

  • After Shipment: Once an order has shipped, it cannot be canceled. You may return the item according to our Refund and Returns Policy if you are not satisfied.

7. Returns and Exchanges

  • Return Eligibility: We accept returns on most products within 30 days of receipt, provided that the items are in unused, undamaged condition. Certain items, such as perishable goods, may not be eligible for return.

  • Exchange Policy: We do not offer direct exchanges at this time. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.

  • Refund Process: Refunds will be processed to the original payment method once the returned items have been inspected. The refund amount will be for the purchase price of the returned item(s), minus any shipping costs.

8. Customer Service and Support

  • Contacting Us: If you have any questions or need assistance regarding an order, product, or this Sales Policy, please contact our customer service team. We are here to help with any inquiries or concerns you may have.

  • Customer Service Contact Information:

    • Email: info@sympsopic.com
    • Hotline: (410) 398-7936
    • Address: 12 Parkway, Elkton, Maryland
    • Website: sympsopic.com

9. Limitation of Liability

  • No Liability for Damages: Sympsopic is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, website, or services. Our total liability to you for any claim related to a purchase will not exceed the amount you paid for the product(s) in question.

10. Governing Law

  • This Sales Policy and any disputes arising from it will be governed by the laws of the state of Maryland, without regard to its conflict of law principles.

11. Changes to This Policy

  • Sympsopic reserves the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page, and the new version will include a revised “Effective Date.” We encourage you to review this policy periodically to stay informed of any changes.

This Sales Policy ensures a clear understanding of the terms and conditions that apply when purchasing from Sympsopic. If you have any questions or require assistance, please feel free to reach out to our customer service team.