Sales Policy

Effective Date: July 7, 2025

Welcome to Sympsopic, your trusted source for premium-quality seafood in the United Kingdom. Located at 13 Newmarket Road, Hazelwood, we are committed to delivering fresh, sustainably sourced seafood to households, restaurants, and retailers nationwide. This Sales Policy outlines the terms and conditions governing the purchase of seafood products through our official website, https://sympsopic.com. By placing an order with us, you agree to abide by the terms outlined below. For any questions, please contact us at contact@sympsopic.com or call 077 6181 2972.

1. Product Availability

At Sympsopic, we strive to ensure that our fresh fish, shellfish, and frozen seafood products are always available for our customers. However, all products listed on https://sympsopic.com are subject to availability. While we update our stock information in real time, there may be rare instances where a product becomes unavailable after an order is placed. In such cases, our team will promptly notify you via email or phone and provide the following options:

  • A suitable replacement product of equal or greater value.
  • A full refund processed to your original payment method.

To check product availability or inquire about specific items, contact us at contact@sympsopic.com or 077 6181 2972.

2. Pricing

All prices on our website are listed in Great British Pounds (GBP) and include applicable UK VAT. We aim to provide competitive pricing for our premium seafood, ensuring affordability without compromising quality. Please note:

  • Prices are subject to change without prior notice due to market fluctuations or operational costs.
  • Promotional discounts, vouchers, or special offers cannot be combined unless explicitly stated in the promotion terms.
  • Any applicable delivery fees will be clearly displayed at checkout.

For the latest pricing or to inquire about bulk order discounts, visit https://sympsopic.com or contact our team at contact@sympsopic.com.

3. Order Acceptance

An order is considered accepted only after:

  • Successful payment processing.
  • Receipt of an order confirmation email from Sympsopic.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Payment issues (e.g., declined transactions or incomplete payments).
  • Inaccurate or incomplete shipping details.
  • Suspected fraudulent activity.
  • Inventory errors or product unavailability.

If an order is canceled, you will be notified promptly via email or phone, and any payments made will be refunded in full. For assistance with your order, reach out to us at contact@sympsopic.com or 077 6181 2972.

4. Perishable Product Policy

Due to the perishable nature of our fresh fish, shellfish, and other seafood products, all sales are considered final once the order has been shipped. Returns or refunds are only accepted in cases where products are:

  • Damaged during transit.
  • Spoiled upon arrival.
  • Incorrect or not as described.

For details on returns, please refer to our Refund & Return Policy on https://sympsopic.com. To report an issue with your order, contact us within 24 hours of delivery at contact@sympsopic.com or 077 6181 2972.

5. Intended Use

All seafood products sold by Sympsopic are intended for:

  • Personal consumption.
  • Licensed foodservice use (e.g., restaurants or catering businesses).

Resale or distribution of our products without prior written permission from Sympsopic is strictly prohibited. For inquiries about partnerships or authorized resale, please contact us at contact@sympsopic.com or call 077 6181 2972.

6. Customer Responsibilities

To ensure a seamless experience with Sympsopic, customers are responsible for:

  • Providing Accurate Delivery Information: Ensure your shipping address and contact details are correct at checkout to avoid delays or failed deliveries.
  • Proper Storage: Store seafood products at the appropriate temperature immediately upon delivery to maintain freshness and quality.
  • Inspecting Products: Check your order upon arrival and report any issues (e.g., damaged or incorrect items) within 24 hours by emailing contact@sympsopic.com or calling 077 6181 2972.

Failure to provide accurate information or properly handle products may affect eligibility for refunds or replacements.

7. Contact Information

We’re here to assist you with any questions or concerns about your seafood order. Reach out to our dedicated support team at:

Our team is available to help with order inquiries, bulk order requests, custom selections, or issues with your purchase. Visit https://sympsopic.com for real-time support and to explore our full range of premium seafood products.

Why Shop with Sympsopic?

Sympsopic is more than just a seafood supplier — we’re committed to delivering ocean-fresh seafood, sustainability, and culinary excellence. By shopping with us, you’re choosing:

  • Premium Quality: Fresh, responsibly sourced seafood handled with care.
  • Sustainability: Partnerships with certified fisheries to protect marine ecosystems.
  • Convenience: Fast, reliable delivery across the UK with next-day options.

For more information about our products, delivery options, or policies, visit https://sympsopic.com or contact us at contact@sympsopic.com or 077 6181 2972.