Privacy Policy for Sympsopic Gourmet Foods

Effective Date: January 4, 2025

At Sympsopic, we value the privacy and security of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

  • Personal Information: When you make a purchase or create an account, we collect personal details such as your name, address, email, phone number, payment information, and any other details necessary to process your order and communicate with you.

  • Non-Personal Information: We may collect non-personal information such as browsing data, IP addresses, and device information to improve our website and services.

  • Cookies: We use cookies to enhance your experience on our website. Cookies allow us to remember your preferences, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

  • To Process Orders: We use the information you provide to process and fulfill your orders, manage payments, and deliver products.

  • Customer Service: We may use your contact information to respond to inquiries, provide customer support, or follow up on orders.

  • Marketing Communications: With your consent, we may send promotional emails, newsletters, or other marketing materials. You can opt-out of these communications at any time by following the unsubscribe link in the emails or contacting us directly.

  • Website Improvement: We may use non-personal information to analyze website usage, optimize performance, and improve user experience.

3. Sharing Your Information

  • Third-Party Service Providers: We may share your personal information with third-party service providers, such as payment processors, shipping companies, and marketing partners, who assist us in operating our business and delivering services.

  • Legal Compliance: We may disclose your personal information if required by law or to comply with legal processes, such as a subpoena, or to protect the rights, property, or safety of Sympsopic, our customers, or others.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. We use encryption technologies and secure payment processing systems to ensure the security of your data. However, no data transmission over the internet can be guaranteed to be 100% secure.

5. Your Rights

  • Access and Update: You have the right to access and update the personal information we have collected. You can do so by logging into your account or contacting us directly.

  • Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out at any time by following the unsubscribe link in our emails or by contacting us directly.

  • Delete Data: You can request that we delete your personal information, subject to legal obligations or business needs, by contacting us directly.

6. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our agreements.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will include a new “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

  • Email: info@sympsopic.com
  • Hotline: (410) 398-7936
  • Address: 12 Parkway, Elkton, Maryland
  • Website: sympsopic.com

This Privacy Policy outlines how Sympsopic handles your personal information. If you have any further questions or concerns, feel free to reach out to us!