Payment Policy for Sympsopic Gourmet Foods

Effective Date: January 4, 2025

At Sympsopic, we aim to provide our customers with a secure and smooth payment experience. This Payment Policy outlines the terms and conditions related to payment for products purchased through our website. By placing an order, you agree to comply with the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Supported cards with Visa or MasterCard logos
  • Online Payment Systems: PayPal (if available at checkout)

Please ensure that your payment method is valid and authorized for use.

2. Payment Authorization

  • Order Authorization: When you place an order, we will authorize your payment method for the total amount of the purchase, including applicable taxes, shipping, and handling fees.

  • Payment Capture: Your payment will be captured once your order is processed and shipped. If we are unable to process or fulfill your order, your payment will not be captured, and we will notify you about the issue.

3. Currency

  • Currency: All transactions are processed in U.S. Dollars (USD). You may incur additional fees based on your payment method (e.g., foreign transaction fees), depending on your card issuer.

4. Billing Information

  • Accurate Billing Information: You are responsible for providing accurate and complete billing information, including your name, address, email, and payment details. Incorrect or incomplete billing information may delay the processing of your order.

  • Fraud Prevention: For your protection and to prevent fraudulent transactions, we may request additional verification for certain payments. If we cannot verify your information, we reserve the right to cancel or decline your order.

5. Sales Tax

  • Tax Calculation: Sales tax will be applied to your order where applicable, based on the shipping address and the applicable state tax rates. The sales tax amount will be calculated and displayed at checkout.

6. Discounts and Promotions

  • Promo Codes: If you have a valid promotional code or coupon, you must apply it at checkout. Promotional codes cannot be applied retroactively to previous orders.

  • Sale Pricing: Sales or discounted prices are available only for a limited time and may be subject to change. Discounted prices will be clearly marked on the product pages.

7. Payment Security

  • Secure Payment Processing: Sympsopic uses industry-standard encryption technology to process all payments securely. We utilize a third-party payment processor to handle all financial transactions and ensure that your payment details are protected.

  • Data Privacy: Sympsopic takes the privacy and security of your payment information seriously. For more information, please refer to our Privacy Policy for how we collect, use, and protect your personal and payment information.

8. Payment Declines

  • Declined Payments: If your payment is declined or not authorized, you will be notified at checkout or by email. You may need to update your payment details or contact your payment provider to resolve the issue.

9. Order Cancellation

  • Before Shipping: If you wish to cancel an order before it has been shipped, please contact us immediately. If the order has not yet been processed or shipped, we will cancel the order and refund your payment.

  • After Shipping: Once an order has been shipped, it cannot be canceled. If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for return instructions.

10. Refunds

  • Refund Method: Refunds for returned items will be issued to the original payment method used for the purchase. The processing time for refunds may vary, but it typically takes 7-10 business days to appear in your account.

11. Currency Conversion and Fees

  • Foreign Transaction Fees: If your payment is processed in a foreign currency (via international payment methods), your bank or credit card issuer may charge foreign transaction fees. Sympsopic is not responsible for such fees. Please check with your financial institution if you have any questions regarding foreign transaction charges.

12. Customer Service

If you have any questions or concerns regarding payment methods, billing, or issues with your order, please contact our customer service team:

  • Email: info@sympsopic.com
  • Hotline: (410) 398-7936
  • Address: 12 Parkway, Elkton, Maryland
  • Website: sympsopic.com

We appreciate your business and are committed to providing a smooth and secure shopping experience. If you have any questions or need assistance with your payment, please don’t hesitate to contact us!