Sympsopic Terms and Conditions: Your Guide to Shopping with Us

Effective Date: July 7, 2025

Welcome to https://sympsopic.com, the official online store of Sympsopic, your premier UK-based provider of premium-quality seafood. Located at 13 Newmarket Road, Hazelwood, United Kingdom, we are dedicated to delivering fresh fish, shellfish, and frozen seafood products to customers nationwide. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully. For any questions, contact us at contact@sympsopic.com or call 077 6181 2972.

1. Use of the Website

Our website, https://sympsopic.com, is intended for individuals who are:

  • At least 18 years old or have parental/guardian consent to use the site.
  • Complying with all applicable UK laws and regulations.

You agree not to use the website for any unlawful or fraudulent activities, including but not limited to hacking, data theft, or misuse of our services. For support or inquiries about website use, reach out to contact@sympsopic.com or 077 6181 2972.

2. Product Availability & Accuracy

At Sympsopic, we strive to provide accurate and up-to-date information about our seafood products, including descriptions, prices, and images. However:

  • Product Availability: All items listed on https://sympsopic.com are subject to availability. Stock may change due to high demand or unforeseen issues.
  • Order Limits: We reserve the right to limit quantities or cancel orders due to stock shortages, pricing errors, or listing inaccuracies.

If a product becomes unavailable after your order is placed, we will notify you promptly via email or phone and offer a replacement or refund. For product-related questions, contact us at contact@sympsopic.com or 077 6181 2972.

3. Pricing and Payment

We aim to offer competitive pricing for our premium seafood. Please note:

  • All prices are listed in Great British Pounds (GBP) and include applicable UK VAT.
  • Prices are subject to change without prior notice due to market conditions or operational costs.
  • Orders are only confirmed upon successful payment processing. For details on accepted payment methods, refer to our Payment Policy on https://sympsopic.com.

For inquiries about pricing or bulk order discounts, email contact@sympsopic.com or call 077 6181 2972.

4. Order Acceptance & Cancellation

Sympsopic reserves the right to accept or reject any order placed on https://sympsopic.com. Orders may be canceled by us in cases of:

  • Suspected fraud or security concerns.
  • Incorrect product pricing or listing errors.
  • Unavailable stock or inventory issues.

Customers may request order cancellation within 1 hour of placement, provided the order has not yet been processed or shipped. To request a cancellation, contact us immediately at contact@sympsopic.com or 077 6181 2972. If approved, any payments will be refunded within 5–10 business days.

5. Shipping & Delivery

We deliver fresh and frozen seafood to addresses within the UK and selected international locations using approved couriers. Key points:

  • Delivery Times: Estimated delivery times are provided in our Shipping Policy on https://sympsopic.com.
  • Delays: External factors such as weather or courier issues may cause delays beyond our control.

To ensure timely delivery, please provide accurate shipping details at checkout. For delivery inquiries, contact us at contact@sympsopic.com or 077 6181 2972.

6. Returns and Refunds

Due to the perishable nature of our seafood products, all sales are final unless the product is:

  • Incorrect (e.g., wrong item delivered).
  • Damaged during transit.
  • Spoiled or unsafe for consumption upon delivery.

For full details on eligibility and procedures, see our Refund & Returns Policy on https://sympsopic.com. To report an issue, contact us within 24 hours of delivery at contact@sympsopic.com or 077 6181 2972.

7. Intellectual Property

All content on https://sympsopic.com, including images, logos, text, product descriptions, and website design, is the intellectual property of Sympsopic. You may not copy, reproduce, distribute, or use our content without prior written consent. For permission requests, email contact@sympsopic.com.

8. Limitation of Liability

Sympsopic is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to:

  • Loss of data or profits.
  • Issues caused by third-party services (e.g., couriers or payment processors).

All purchases are made at the customer’s discretion and risk. For concerns about our services, contact us at contact@sympsopic.com or 077 6181 2972.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from your use of https://sympsopic.com or our services shall be subject to the exclusive jurisdiction of UK courts.

10. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. Updates will be posted on https://sympsopic.com with the revised effective date. Continued use of the website after updates constitutes your agreement to the revised terms. For questions about changes, contact us at contact@sympsopic.com or 077 6181 2972.

Contact Information

We’re here to assist with any questions or concerns about our Terms and Conditions, your seafood order, or our services:

Visit https://sympsopic.com for real-time support, to browse our premium seafood offerings, or to learn more about our policies.

Why Shop with Sympsopic?

Sympsopic is your trusted source for fresh, sustainably sourced seafood in the UK. We combine quality, convenience, and exceptional customer service to deliver an unparalleled shopping experience. Shop with confidence at https://sympsopic.com and enjoy ocean-fresh seafood delivered to your door. For inquiries, reach out to contact@sympsopic.com or 077 6181 2972.